Where are you shipping from?

We ship all orders from Vancouver, BC.

How long does it take for my order to ship?

Depending on your order, processing time is 2-3 business days from when your order is placed.

My order was cancelled right after I placed it, why is that?

We take fraud very seriously and we have measures in place to detect potential fraudulent orders. If your order is cancelled right after you place it, chances are it's been flagged. If you email us we can explain exactly why it was cancelled.

Do you accept PayPal?

Yup! We are PayPal verified and accept payments via PayPal. We also accept all major credit cards.

Do you allow returns?

Yes. Customer satisfaction is our number one priority. We always want to make sure you're happy with your experience.

I have another question.. 

Please email support@merseylabs.com