Orders & Shipping Policy

ORDER PROCESSING

Once you have placed an order on our site you will receive a confirmation email.  To cancel an order please email us at support@merseylabs.com immediately.  Once you have received a tracking number your order will be unable to be cancelled as it has been picked and shipped.

Once an order has been picked and packed we are unable to switch items or sizes.  So be sure to order the correct sizes, colours, and entered your correct mailing address and email.

Please allow 1-3 business days (excluding Holidays) for your order to be shipped.  Once it has been shipped you will receive a confirmation email with a tracking number.

All orders are shipped from Vancouver, BC.   

ORDER TRACKING

Order tracking information for your order will be emailed to you the day your order is shipped. We cannot be held responsible for packages lost or stolen if they tracked as delivered by the shipping service you choose. All orders worth over $100 will be shipped with signature required. 

DOMESTIC SHIPPING POLICY

Based upon product availability, orders will usually be shipped within 2-3 business days of receipt of your order unless it is a pre order or special request order. All orders are shipped via Canada Post, Fed Ex, or UPS. Weekends and holidays do not count as we are closed. All shipping and deliveries are done on business days.

We do not process or ship orders on Saturday or Sunday.

 

SHIPPING COSTS

Shipping fees can be a real hassle for us all so please carefully read our policy prior to making a purchase. 

Shipping and handling fees are non refundable (Exceptions may apply). This includes deductible costs; for orders that fall below the free shipping minimum requirement, eg; if part of the order is returned, total shipping cost will be withheld. Also, the total shipping cost for free shipping orders will be withheld should the order be returned. 

Refunds from international returns will not include shipping costs. There is also no re-shipping. Items undeliverable by couriers will be refunded, upon return to our facility and re-added to stock so please carefully enter your shipping information and double check the items in your order before final checkout. This will help lower shipping errors, making less hassle for you. Also keep track of your package with the provided tracking number. If an email with order confirmation accompanied by a tracking number is not received within 48 hours from purchase please contact our customer service.

We currently offers free shipping for all domestic orders over $75 inside Canada.

ORDERS FROM HAWAII AND ALASKA

While we do ship the above locations, please be aware that there is no free shipping for any orders, regardless of amount.

INTERNATIONAL SHIPPING POLICY

  • All packages will have tracking information available.
  • All duties/customs and taxes are the responsibility of the recipient.
  • Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.
  • Recipient is responsible for all customs and duty charges.
  • We do not allow exchanges from overseas customers but we do accept returns for refunds (minus shipping fee).

PRE-ORDER POLICY

Your entire order will ship together when all items in your order are available to ship. The items you order will be put on hold for you until your last pre-ordered item is released.

Pre-orders will not ship separately from the rest of your order. To have in-stock items ship separately from pre-orders, place separate orders for pre-order items.

TAX INFORMATION

Mersey Labs charges sales tax for Canadian residents only.

RETURNS

Returns are accepted within 30 days from the shipped date. Items must be new and not worn. If you wear a item and return it we will simply ship it back to you. All items are inspected upon return. Shipping and handling charges are non refundable.

International returns are accepted for refund only minus shipping charges. We cannot exchange items for International customers.


To start the return process, please send the item to the below address accompanied with a copy of the sales receipt. Please allow two weeks for process and handling.