Returns

Returns are accepted within 30 days from the shipped date. Items must be new and not used. If you use an item and return it we will simply ship it back to you. All items are inspected upon return. Shipping and handling charges are non refundable.

 

Shipping fees can be a real hassle for us all so please carefully read our policy prior to making a purchase. 

Shipping and handling fees are non refundable (Exceptions may apply). This includes deductible costs; for orders that fall below the free shipping minimum requirement, eg; if part of the order is returned, total shipping cost will be withheld. Also, the total shipping cost for free shipping orders will be withheld should the order be returned.

Refunds from international returns will not include shipping costs. There is also no re-shipping. Items undeliverable by couriers will be refunded, upon return to our facility and re-added to stock so please carefully enter your shipping information and double check the items in your order before final checkout. This will help lower shipping errors, making less hassle for you. Also keep track of your package with the provided tracking number. If an email with order confirmation accompanied by a tracking number is not received within 48 hours from purchase please contact our customer service.

All sales are final on items purchased during a sale.

To start the return process, please support@merseylabs.com accompanied with the order number. Please allow two weeks for process and handling.